Hours Of Operation
Answer :
Our office hours are Monday through Friday, 9:00 am to 9:00 pm, Cleaning hours are Monday through Sunday between the hours of 9:00 am & 9:00 pm.
Our office hours are Monday through Friday, 9:00 am to 9:00 pm, Cleaning hours are Monday through Sunday between the hours of 9:00 am & 9:00 pm.
Are Your Prices Higher Than Other Companies?
Answer :
No, our prices are very affordable & competitive with other cleaning companies, our service is better in quality and higher in standards.
No, our prices are very affordable & competitive with other cleaning companies, our service is better in quality and higher in standards.
How Much Will It Cost?
Answer :
Simple: Our pricing and services are based on the number of rooms & bathrooms
Simple: Our pricing and services are based on the number of rooms & bathrooms
How Long Will My Cleaning Take?
Answer :
We usually estimate 1-4. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair. Deep cleanings take more time since the service includes more tasks. Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.
We usually estimate 1-4. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair. Deep cleanings take more time since the service includes more tasks. Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.
Am I Required To Sign A Contract?
Answer :
No you are not required to sign a contract, you can cancel whenever you want.
No you are not required to sign a contract, you can cancel whenever you want.
Do You Bring Your Own Supplies & Equipment?
Answer :
We provide the equipment & professional grade chemicals needed to thoroughly clean your home. If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products, when this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible. If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.
We provide the equipment & professional grade chemicals needed to thoroughly clean your home. If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products, when this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible. If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.
Right To Refuse Service
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, Weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened.
If you book a cleaning online that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.
Can I Trust The Cleaners?
We run a detailed nationwide Police background check on all applicants in our hiring process & we are fully licensed, bonded & insured.
Is My Personal Information Safe & Secure?
Our website is protected by an extended validation SSL certificate.
No credit card numbers are stored in our system, rest assured we take security very seriously.
Do I Need To Be At Home?
It’s advisable but up to you to be home, many of our clients are away during cleaning, there are different ways to arrange our visit.
You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare.
We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.
Pets
We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency & safety.
If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home.
If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.
Cleaning Teams or Solo Cleaners?
We always send solo cleaners, occasionally more cleaners may be needed due to the complexity of work or a busy schedule.
We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
Items We Cannot Clean
MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.
Payment
Payment is due before or at the time service is rendered, we accept credit, debit, cash & E-Transfer.
In the event payment is not collected at the job site, the credit card on file will be charged for the total due.
Satisfaction Guarantee Policy
We want you to be 100% satisfied with each cleaning you receive from us.
We have built our business providing our clients with the best possible service available, still, we realize that we are human,
If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free.
FREE FREE FREE FREE!!